An honest face or a good story can hide a trick to get in to your home. Never let someone into your house because you don t want to seem rude or unsympatheticMost energy companies give you the option to submit readings by phone and online, and this could be used to avoid the above situation. No one can say with any certainty what they would do if faced with difficult or stressful situations. Many factors can affect the way you behave from your own confidence and experience to how you are feeling on the day. There are no right or wrong answers but it will help if you think through the options ahead of time. Be aware of changes in the behaviour in the person you are with, especially if you are discussing something that could result in an angry or irritated response. It is very rare for aggression or violence to come from nowhere. Try to use your own communication skills to defuse a difficult situation early on, thinking how about how tone, volume and body language can help to create a calming atmosphere.
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If the person you are with is getting angry, try to remain calm. It is best not to meet aggression with aggression. Avoid entering the aggressor s personal space or touching them, as could make the aggressor feel threatened and can escalate the situation. Beware of your own body language, adopting a neutral and non-threatening position to help create a calming atmosphere. If you feel uneasy or alarm bells start ringing act right away. Use exit strategies have a pre-planned way to excuse yourself from a difficult situation. For example, you can t help them so you are going to get someone who can sort the problem out for them. Apply diversion techniques to distract them whilst you make your exit. Use your voice shout a specific instruction such as Call the police! Remember, the earlier you spot a potential problem arising the more choices you have to avoid it. There is no guarantee that you will be able to completely avoid violence and aggression in your working life. So it is important to know where you can go for help should you experience an incident. Find out in advance what the reporting procedures are in your organisation and who to go to after an incident. If something happens to you, tell your employer. By law they are expected to provide you with support and need to re-assess the risks so that they can put in extra control measures. It is important to report near misses as well as actual incidents. Physical self defence should only ever be used as a last resort with the only purpose being to get away from your attacker.
Remember also that if you use excessive force, you could be legally liable for assault. Identify campsite managers and officials do they have a contact number for emergencies? Consider taking very few valuable possessions, and don t leave them unattended in your tent. Avoid putting a padlock on your tent as potential thieves may assume this means there are valuables inside. If you return to your tent to discover a stranger in it, contact site management, security or the police. If parked onsite, don t leave anything valuable in your car. Leave your glove compartment empty and open. Keep your mobile phone charged so that you can communicate at all times. Check out if there are onsite recharging facilities, or take a portable charger with you. Consider agreeing where your group will meet at certain times of the day, in case someone loses their phone/has it stolen/batteries die etc. And they can t be contacted. Take not of your banks emergency number so you can contact them if your cards are lost or stolen. Carry a torch a head torch will mean you path is lit, and your hands are free. Be aware of aggressive behaviour from other, and remove yourself from aggressive situations. Never leave your drink unattended. If you feel unwell, tell security or venue staff. If you are a victim of crime, contact on site security or police immediately.
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Report any incident, even near misses, as soon as possible. Christmas is a time to relax and have fun but it can also be very busy and stressful. You may be out and about more than usual for that essential Christmas shopping and to festive parties and other social events. This right applies whoever you are, wherever you are and whatever you are doing. Regrettably, there are individuals who threaten our right to feel safe, by committing acts of Hate Crime and, sadly, crimes of this nature are among the most under-reported incidents in the UK. Stop Hate UK and Suzy Lamplugh Trust have worked together for a number of years to help those who have experienced Hate Crime, or are fearful of experiencing Hate Crime to feel safer and more confident. In response to the worrying increase in Hate Crimes that have been reported since the UK voted to leave the European Union, we are releasing a statement to provide guidance on what you can do if you experience or witness Hate Crime or other targeted crime involving any aspect of an individual s identity. If you experience or witness an act of Hate Crime, consider the personal safety of the victim(s), the person targeted and those around them and your own. Verbal aggression, including that motivated by hate, can rapidly escalate into physical violence so the safest thing may be to remove yourself from the situation or to help others to do so, as quickly as possible. While we call for a society in which we could all challenge hostile or abusive behaviour safely, we remain acutely aware that there are potential risks to individuals who attempt to intervene in aggressive situations. Although intended to support the victim or person targeted, intervention can sometimes result in an escalation of behaviour and put others at risk of harm. Before attempting to intervene, try to assess the risk. Could you defuse the situation, for example by talking calmly the aggressor and asking them to stop? Or can you show concern for the victim or person targeted by asking them if they are OK? If intervening yourself would put you or others at risk, either seek help from other people in the vicinity of an incident or call 999. Hate Crimes are often not reported. You can report incidents of Hate Crime to the police, online through True Vision or via independent services such as Stop Hate UK.
It can also be helpful to the police to have recorded evidence of Hate Crime incidents. Stop Hate UK recently launched its own Hate Crime Reporting App, to serve the West Yorkshire region. This it has been developed specifically for capturing and reporting hate incidents. However, before attempting to record someone who is behaving aggressively, consider whether there is a risk that this could escalate the situation. We feel this is of particular relevance to people who are taking immediate responsibility in a situation, such as a teacher, nurse or a bus driver, who need the training, skills to be able to deal with a potentially difficult situation, without also putting themselves at risk. You can find out more about this by clicking here or by going to www. Stophateuk. Org or www. Suzylamplugh. OrgBeing violent or aggressive towards another person because of who they are is intolerable. Stop Hate UK and Suzy Lamplugh Trust are committed to continuing to work together to reduce the risk of violence and aggression and to challenge all forms of Hate Crime and discrimination. You can also visit www. Org for other services that might also helpSome form of emergency alarm system should be in place which will enable you to summon assistance if necessary. Is it tested? Do people know how to respond? Consider setting up a buddy system with someone so they know your plans for the day. Think about asking your buddy to call you 65 minutes into any meeting with a new client to check that you are ok and feel comfortable with them.
Have a predetermined code word ready in case you want to summon help. If clients have to come to your house, use rooms that are as professional looking as possible. Give some thought before you arrive as to what exit strategies you could use if you felt uncomfortable or threatened. Conduct your own risk assessment on the door step before you enter. If you feel at all uncomfortable or unsure, make an excuse and leave. Trust your instincts. Be mindful of the fact that you are entering someone else s territory. Your presence there may be unwanted and/or pose a threat. As you enter, make a note of how the door opens and closes so that you can leave quickly, if necessary. Give the client an idea of how long the meeting will take and try to adhere to this. The Health Safety at Work Act 6979 requires employers, including unpaid volunteers or self-employed, to prepare a written statement of his general policy with respect to the health and safety at work of his employees. They must also put in place systems of work that are, so far as is reasonably practicable, safe and without risks to health. If you are a lone worker, it is important that both you and your employer give particular consideration for your safety. Don't disclose personal information such as address, telephone number or workplace to unknown persons online. Keep all communications with unknown persons through the dating website channels and not via personal communications such as social media. Many dating website and forums will have rules to protect users from people using the site incorrectly. Report any suspicious or offensive behaviour to the online dating site.
Consider creating a username that doesn t reveal too much about yourself. When chatting with someone online it s better to talk about where you ve been rather than where you re going. Some mobile phones and digital cameras automatically attach data to the photo file that identifies where the picture was taken, so turning this function off helps you to avoid a situation where someone you met online, might be able to trace your movements.