This is the best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how a business took care of business. All business will get complaints. How those businesses take care of those complaints is what separates good businesses from the rest. Consumers love to do business with someone that can admit mistakes and state how they made improvements. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Show customers why they should trust your business over your competitors.